Help & setup guides

• A parent account: create one in the web panel at app.withkoby.com or in the Koby app.
• Your child's device close by: an iPhone, iPad, Mac or Windows PC.
• A few quiet minutes with your child. Setting rules together works better than surprising them.

1. In the web panel or the app, choose Add child and enter a first name (or nickname) and age.
2. Choose Pair a device. Koby shows an 8-character code and a QR code. The code works once and expires after 3 minutes.
3. Install Koby on your child's iPhone or iPad from the App Store and open it.
4. Choose “This is my child's device”, then enter the code or scan the QR code.
5. When iOS asks to allow Screen Time access for Koby, allow it. Depending on how the device is set up, iOS may ask for a parent's approval.
6. Allow notifications so your child sees reminders and answers to their requests. Location is optional; turn it on only if you want to see the last known location.
7. Koby runs a short test restriction. When it passes, protection shows as Active. If it doesn't, Koby tells you which step to repeat.

1. Give your child their own standard (not administrator) user account on the computer. Without admin rights, apps and settings are much harder to remove.
2. Sign in to your child's user account and install Koby: on a Mac from the Mac App Store or withkoby.com, on Windows from withkoby.com. How the two Mac versions differ.
3. Create a pairing code for your child in the web panel or app, and enter it in Koby on the computer.
4. Grant the permissions the system asks for. Koby explains each one, and any that are missing show up in the protection status.
5. Koby runs its test restriction and shows the result.

• Start small. A daily limit and a bedtime schedule are enough for the first week.
• School and sleep schedules pause chosen apps on the days and times you choose. A bedtime that runs past midnight works as you'd expect.
• Always-allowed apps: add anything your child must always be able to open, like a school or maps app. Phone and messages stay available.
• Check delivery. After saving, each device shows Sent, Delivered and then Applied. If a device is offline, the change waits as “pending”.

1. Open your child's profile and create a share code. It works once and expires after 10 minutes.
2. The other parent creates their own Koby account and enters the code. No passwords are shared.
3. Both parents can now see that child and manage their rules.
4. To remove the other parent's access, open the same profile.

A second parent is free on both plans.

• Your child taps “Ask for more time”, picks the minutes and can add a short reason.
• You get a notification. Approve, change the minutes or decline. Requests expire after 30 minutes.
• Approved time adds to limits for the rest of the day. It never overrides school, bedtime or a pause.
• You can also give extra time without a request.

• Partial: some controls work, others don't. Open the device to see which one and why.
• Off: a permission was turned off or the app was removed. Open Koby on the child's device and follow the steps it shows.
• Can't verify: the device hasn't reported for a while, for example because it is switched off or offline. Rules saved on the device keep working where the system allows.

When the status changes, talk to your child about it calmly before you assume anything.

• To remove a device, open the child's profile, choose the device and Remove. Then delete Koby from that device.
• To delete everything, go to Settings → Account and security → Delete my account. Your account and the children's profiles you created are erased after 30 days (signing in before then cancels it). Details: delete your account and data.

Write to support [at] withkoby.com with your device type and what you see. Please don't send screenshots of your child's messages or other private content; we never need them.