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Delete your account and data

You can delete your account, a child's data or a single device at any time, for free. Here is how, and exactly what happens.

Last updated: November 14, 2026EnglishTürkçe

  1. 1Delete your account

    Effective date: 15 November 2026.

    • In the iPhone or iPad app: Settings › Account and security › Delete my account.
    • On the web: sign in at app.withkoby.com, then Settings › Account › Delete account.
    • Can't sign in? Write to from the e-mail address of your account and we will delete it for you after checking that the request is yours.

    You confirm with your password, or by signing in again if you use Sign in with Apple or Google. Then:

    • You are signed out on every device straight away.
    • Your account is permanently erased 30 days after the request. Signing in again during those 30 days cancels the deletion.
    • The erase includes the children's profiles you created and all their data: rules, requests, screen time, location, protection status, tasks and rewards, notifications and devices. Children you joined as a second parent stay with the parent who created them.
    • If you used Sign in with Apple, we also revoke Koby's access to your Apple ID.
    • We send a confirmation e-mail when the account has been erased.

    Subscriptions: deleting your account does not cancel an App Store subscription. Cancel it in your Apple ID settings (Settings › your name › Subscriptions). See the subscription terms.

    Want a copy first? Download your data in Settings › Account › Download my data, or a child's data from their profile.

  2. 2Delete a child's profile and data

    Open the child's profile and choose Delete child. If you created the profile, the child's account and all its data are deleted immediately and their devices are signed out. If another parent created it, only your link to the child is removed. A child cannot delete their own account; they can ask a parent.

  3. 3Remove a device

    • From the parent app or web panel: open the child's profile, choose the device and Remove. The device is signed out and its registration and notification token are deleted.
    • On a child's Mac or Windows PC: choose Remove pairing in the Koby app. The parents are notified.
    • Then delete the Koby app from the device.

    Removing a device keeps the child's history (such as screen time totals) until it expires or you delete the child's profile.

  4. 5What we keep after deletion

    • An empty account record with a random identifier and no name, e-mail or profile

      Why
      So the deletion and related records stay consistent
      Kept for
      3 years, then removed; contains no personal details

    • Record of the terms you accepted (version, time, IP address, app or browser)

      Why
      Evidence in case of a legal claim
      Kept for
      3 years

    • Subscription record (plan, status, Apple transaction identifier), linked to the random identifier

      Why
      Accounting and legal claims
      Kept for
      3 years

    • Support and contact messages you sent

      Why
      Follow-up and legal claims
      Kept for
      Up to 24 months after they were sent

    • The reason you gave for leaving, without your name or e-mail

      Why
      Improve Koby
      Kept for
      Up to 24 months

    • Encrypted backups

      Why
      Disaster recovery
      Kept for
      Overwritten within 30 days

    Apple keeps its own records of your App Store purchases under Apple's privacy policy. Crash reports kept by our provider contain no account identifier and expire on their own.

  5. 6Questions

    Write to . More about how we handle data: the privacy policy and the children's privacy notice.