Subscription and billing terms

• Koby Free: one child, with rules, the web filter on iPhone and iPad, extra-time requests, tasks and rewards, screen time and protection status; free of charge, with no payment details needed.
• Koby Family: up to five children, and adds last known location; a monthly or yearly subscription.

What each plan includes is on the pricing page. A plan belongs to the parent who created the child's profile: a second parent you invite uses your plan for that child and does not need their own subscription.

Koby Family is bought in the Koby app for iPhone or iPad as an auto-renewable subscription sold through Apple's App Store. The price, in your local currency and including the taxes the App Store applies, and the length of the period are shown on the purchase sheet before you confirm. Payment is charged to your Apple ID account when you confirm the purchase. Apple's media services terms apply to the payment. We never see or store your card details.

• The subscription renews automatically for the same period (a month or a year) unless auto-renew is turned off at least 24 hours before the end of the current period.
• Your Apple ID account is charged for the renewal within 24 hours before the end of the current period, at the then current price.
• If the price changes, Apple tells you in advance and, where the law or Apple's rules require it, asks for your agreement before charging the new price.
• If a renewal payment fails, Apple may retry it for a while; Koby Family stays available during any grace period Apple gives.

Where the App Store offers you a free trial of Koby Family, its length and the price that applies after it are shown before you confirm. Apple decides who is eligible (usually once per Apple ID). The trial starts when you subscribe; unless you cancel at least 24 hours before it ends, the paid subscription starts automatically when the trial ends. Any unused part of a free trial ends when you buy a subscription.

You can cancel at any time in your Apple ID settings: on iPhone or iPad open Settings, tap your name, then Subscriptions, and choose Koby; or use the “Manage subscription” button in the Koby app. Cancelling turns off the next renewal; Koby Family stays active until the end of the period you already paid for.

App Store purchases are billed by Apple, so refunds are handled by Apple under its policies: request one at reportaproblem.apple.com or through Apple Support. We cannot issue refunds for App Store purchases ourselves. Your statutory rights as a consumer, including any right of withdrawal in the EU or UK as provided through Apple, are not affected.

• We may give out promo codes that unlock Koby Family for a stated period or without an end date.
• Codes are entered in the parent web panel (Settings › Subscription), not in the iPhone app. They are free and cannot be exchanged for money.
• A code cannot be used while you have an active App Store subscription or an active code that lasts as long or longer. Each code can be used once per account, within its validity period and usage limit.
• We remind you about a day before a code's period ends. If you then buy a subscription in the App Store, it replaces the code.
• We may refuse or cancel codes that were obtained or used fraudulently.

When Koby Family ends (cancelled, expired, refunded or a promo period ending), your family moves to Koby Free. Your children's profiles, rules and data are not deleted, and the children you already added stay. Family features stop working: location and adding children beyond the one Free allows. The plan screen tells you what changed. You can subscribe again at any time.

Write to support [at] withkoby.com or send a support request from the app's settings. For charges and refunds, Apple is the merchant of record and can see your purchase history.