Terms of use

These terms are a contract between you and Omnibus Bilişim Arge Sanayi Ticaret Limited Şirketi, YTU Teknopark, Çifte Havuzlar Mahallesi Eski Londra Asfaltı Caddesi Kuluçka Merkezi A2 Blok No:151/1B/Z06, İstanbul / Türkiye (“Koby”, “we”, “us”). They cover the Koby apps for iPhone, iPad, Mac and Windows, the parent web panel and this website (together, “Koby”). By creating an account or using Koby you accept them, together with:

• the privacy policy and the children's privacy notice;
• the subscription and billing terms if you subscribe;
• the acceptable use policy;
• for apps downloaded from the App Store, the end user licence agreement, which includes the terms Apple requires.

Koby is a parental control service for families with children aged 3 to 17. Parents set rules (daily limits, school and sleep schedules, breaks, always-allowed and blocked apps, and on iPhone and iPad a web filter in supported browsers), answer extra-time requests, set tasks and rewards, and see each device's protection status and, if location access is allowed on the child's device, its last known location. The web filter is included in every plan; location is part of Koby Family. Children see their rules, the time they have left and which grown-ups can see their data.

• You must be an adult (18 or the age of majority where you live) to create a parent account.
• You may add only children for whom you are a parent or legal guardian, or have that person's permission, and you confirm you have the right to give consent for them.
• Give accurate information, in particular your child's birth date: it decides which consent step and age rules apply.
• Keep your sign-in secure and do not share it. Each parent uses their own account; invite a second parent instead of sharing a password. Tell us at once if you think your account was misused.
• Child accounts are created and controlled by the parent. A child cannot sign up on their own.

• Use Koby only on devices used by children in your care, never to monitor another adult or someone else's child.
• Tell your child that Koby is on their device and what it does. Koby is designed to be visible; do not try to hide it or get around its transparency features.
• Respect the law where you live, including laws that give older children a say over their own data.
• Keep talking with your child about online safety. Koby supports your decisions; it does not replace them.

Koby works within what each operating system allows, and some controls may be partial or unavailable on some devices or versions; Koby shows this in the protection status instead of pretending. The web filter works only on iPhone and iPad, in supported browsers, not inside other apps. Location is the last known position, not live tracking. Koby cannot guarantee that a child will not remove it, reset a device or reach unsuitable content. Notifications may be delayed. Koby is not an emergency service: in an emergency, call your local emergency number.

Koby Free is free of charge. Koby Family is a paid subscription bought through the App Store; it renews automatically until you cancel in your Apple ID settings, and refunds are handled by Apple. Features of each plan are on the pricing page; renewal, cancelling, free trials, promo codes and what happens when a plan ends are in the subscription and billing terms. Trust features (protection status, data export and deletion) are never paid extras.

We give you a personal, non-exclusive, non-transferable, revocable licence to use Koby for your family while these terms apply. Koby, its software, design, texts, the Koby name and the fox character belong to us or our licensors. You may not copy, modify, sell or reverse engineer Koby, except where the law allows it. If you send us feedback, we may use it freely without obligation to you. Your family's data remains yours; we use it only as the privacy policy describes.

Do not misuse Koby: no access to other families' data, no attacks or overloading, no automated scraping, no fraudulent purchases or promo code abuse, and no use against the law or against a child's wellbeing. The full list is in the acceptable use policy. Security researchers acting in good faith are welcome under our disclosure policy.

Koby relies on services from others, such as the App Store, Sign in with Apple, Google Sign-In and the device's operating system. Their own terms apply to them, and we are not responsible for changes they make that affect Koby; we will tell you if such a change removes a feature you rely on.

We improve Koby over time and may change or remove features. If we make a change that materially reduces what you paid for, we will tell you in advance. We may update these terms; for material changes we will tell you in the app or by e-mail at least 30 days before they apply. If you do not agree, you can stop using Koby and delete your account before then.

You can stop using Koby and delete your account at any time (see account and data deletion); deleting the account does not cancel an App Store subscription. We may suspend or close an account that seriously or repeatedly breaches these terms, or where the law requires it, and will tell you why unless the law prevents it. You can object by replying to our message. If we stop offering Koby, we will give you at least 30 days' notice and time to export your data.

We provide Koby with reasonable care and skill and fix problems within a reasonable time. Apart from that and from rights the law gives consumers, Koby is provided “as is” and “as available”: we do not promise that it will be uninterrupted or error-free or that it will prevent every risk to your child.

To the extent the law allows, we are not liable for indirect or consequential losses, for loss of data you could have exported, for content your child reaches outside Koby's controls, or for events outside our reasonable control. Otherwise our total liability is limited to the amount you paid for Koby in the 12 months before the claim, or USD 50 if that is more. Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or any other liability that cannot be limited by law, and nothing affects your statutory rights as a consumer.

These terms are governed by the laws of the Republic of Türkiye, and the courts of İstanbul (Çağlayan) have jurisdiction. If you are a consumer, this choice does not take away the protection of the mandatory laws of the country, state or province where you live, and you may bring a claim in your local courts. Please contact us first: most problems can be solved quickly by writing to support [at] withkoby.com.

If part of these terms is found invalid, the rest still applies. If we do not enforce a right straight away, we do not give it up. You may not transfer these terms to someone else; we may transfer them to a company that takes over Koby, without reducing your rights. The English version is the binding one; translations are for convenience.

Questions about these terms: legal [at] withkoby.com. Help with the app: support [at] withkoby.com or the help centre.